Privacy Policy

Climb Haifa Ltd. ("Climb Haifa", "we", "us") operates climbhaifa.pro and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or contact us.

Information we collect

We may collect the following types of information:

• Contact details — name, email address, phone number, and message content when you submit our contact form.
• Membership data — climbing experience, certification level, and pass preferences when you enroll or book sessions.
• Usage data — pages visited, time spent, browser type, and device information collected via cookies and analytics tools.
• Communication records — correspondence when you email or call us regarding passes, events, or memberships.

How we use your information

We use collected information to:

• Respond to inquiries and schedule free intro sessions
• Process pass purchases and membership enrollments
• Register you for competitions and community events
• Match belay partners through our partner board
• Improve our website and user experience
• Send relevant updates about Climb Haifa events, with your consent
• Comply with legal obligations under Israeli law

Cookies

Our website uses essential cookies to remember your cookie consent preference. We may also use analytics cookies to understand how visitors interact with our site. You can accept or decline non-essential cookies via the banner on each page. Your preference is stored locally in your browser.

Data sharing

We do not sell your personal data. We may share information with trusted service providers who assist us in operating our website, processing memberships, or servicing you — provided they agree to keep this information confidential. We may also disclose information when required by law.

Data retention

We retain contact form submissions and membership records for up to three years unless a longer period is required for legal or contractual purposes. Membership records are retained for the duration of your membership plus one year.

Your rights

Under applicable Israeli privacy law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal exceptions
• Withdraw consent for marketing communications at any time

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Contact us

For privacy-related inquiries, contact us at climb@climbhaifa.pro or write to Climb Haifa Ltd., 9 HaNamal Street, Haifa 3303111, Israel. Company registration: 542818809.